This means for our Company:
- Meet the customers’ needs with reliable products, service, competent consultation / advice as well as accurate order procedures. Avoid mistakes instead of correcting them. To earn and keep our partners respect and trust based on our daily performance and actions.
- Quality agreements we have with our customers and suppliers are binding for all internal processes as well. All customers’ requirements are parameters we use for the constant improvement of our business processes. This creates the need to inform all employees systematically of these goals and quality requirements and to continuously train them with suitable goal oriented methods.
- To keep our employees motivated and committed we need to provide a work area, where each employee has the chance to meet this challenge. Only with the support of each employee it will be possible to assure the quality of our products and services.
- Management has appointed a QM and EV person to implement and realize this company policy. They have given these employees the necessary authority to set up and improve the management systems and provided the necessary funding to do so.
The quality of our products and services is the foundation of the relationship between our customers and our company. This foundation is improved by the close partnership we maintain with our customers. Our knowledge and experience is brought into these relationships to the advantage of both parties. Through our customers’ satisfaction, with regards to our products and services, we want to sustain and expand their trust in our company. To achieve this customer satisfaction, the quality of our products and services has to have top priority and the requirements of the customers have to be met exactly.
Qualified, motivated employees
Qualified and motivated employees, who identify themselves with our company, are an important resource to fulfil these requirements. Only qualified and motivated employees enable us to safeguard the long term success of our company. By transferring responsibility and by recognizing good performance as well as providing good information regarding internal business processes, a high grade of motivation is reached, which will be reflected in satisfied and motivated employees.
Partnership with our suppliers
The quality of our products and services depends largely on the quality of our suppliers’ products. Therefore we only select suppliers who are willing to support our quality goals as a partner without reservations.
Openness and trust as leadership principal
We want to lead this company with openness and trust towards our employees, to create the possibility to meet the requirements of our products.
Environmental protection is everyone’s responsibility
Environmental protection in the company is part of our business concept. Actions for environmental protection from this concept in all areas and departments are to be observed. Each employee is required to consider environment protection at his workplace.
Using new energy saving technology
By using modern technology, especially environmental friendly technology in our production we create a healthy work environment for our employees. The environmental impact of our production has to be reduced to an absolute minimum.
Avoiding waste of energy
Using modern machinery and technology also assures the responsible and targeted use of required energy. Not only will there be financial advantages but at the same time environmental impact is reduced to a minimum.
Environmental awareness of employees
All our employees are instructed to use resources wisely within the company work processes. This is also a way to strengthen our employees’ environmental awareness.